Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase from LumaBazaar. This policy explains how returns, refunds, replacements, and cancellations are handled.

Return Request Period

You may contact us within 14 calendar days of receiving your order to request a return, refund, or replacement.

Nothing in this policy limits any mandatory consumer rights that may apply in your country or region.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at info@lumabazaar.com within 14 calendar days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video showing the product, packaging, and shipping label

After reviewing the request, we may offer a replacement, partial refund, or full refund. If a return is required because the item is defective, damaged, or incorrect, LumaBazaar will provide instructions and cover the authorized return cost where applicable.

Change-of-Mind Returns

Change-of-mind returns may be accepted when required by applicable consumer law or when approved by LumaBazaar.

To qualify, the product must be:

  • Unused and in its original condition

  • Returned with its original packaging, accessories, manuals, and included items

  • Accompanied by proof of purchase

Unless required otherwise by law, the customer is responsible for the cost of returning a non-defective product.

Return Authorization

Do not return an item without first contacting us. Products must be sent only to the return address provided by our support team. Items sent to the supplier, manufacturer, or another address without authorization might not be eligible for a refund.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.

Your bank or payment provider may require additional time to post the refund. Original shipping charges are non-refundable unless the product was defective, damaged, incorrect, or applicable law requires otherwise.

Non-Returnable Items

The following items might not be eligible for return unless defective or otherwise required by law:

  • Personalized or custom-made products

  • Products that cannot be returned for health or hygiene reasons after opening

  • Perishable goods

  • Gift cards

  • Products damaged through misuse, improper installation, accidents, or normal wear

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We can cancel an order only if it has not entered processing or fulfillment. Once fulfillment has started, cancellation cannot be guaranteed.

If the order has already shipped, the applicable return procedure must be followed.

Contact

To request assistance, email info@lumabazaar.com and include your order number.