Política de envío

Shipping Policy

Shipping Destinations

LumaBazaar currently ships to eligible addresses in Mexico and the United States. Availability may vary according to the product, destination, and carrier restrictions.

Shipping Cost

Standard shipping is free unless a different charge is clearly displayed during checkout.

Processing Time

Orders are normally processed within 1–3 business days. Processing time is separate from delivery time.

Estimated Delivery Times

After processing, estimated standard delivery times are:

  • United States: approximately 5–12 business days

  • Mexico: approximately 10–20 business days

These are estimates, not guaranteed delivery dates. Customs inspections, weather, carrier disruptions, holidays, remote destinations, and other circumstances outside our control may cause delays.

Multiple Products and Split Shipments

Products may be fulfilled from different facilities or logistics partners. If an order contains multiple products, it may be divided into separate packages.

Packages may:

  • Be shipped by different carriers

  • Receive separate tracking numbers

  • Arrive on different dates

You will not be charged additional shipping simply because we divide an order into multiple packages, unless a separate charge was clearly disclosed before checkout.

Tracking

When tracking information becomes available, it will be sent to the email address associated with the order. Tracking may require several business days to begin displaying movement after the label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected.

Address changes cannot be guaranteed after processing or fulfillment has started. Additional expenses resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Delayed or Missing Packages

If tracking has not updated for an extended period or your package has not arrived within a reasonable period after the estimated delivery window, contact us at info@lumabazaar.com.

We will review the shipment with the logistics provider. Carrier investigations and replacement or refund decisions may require additional processing time.

Customs and Import Charges

International orders may be subject to customs procedures, taxes, duties, or import charges depending on the destination. Any amounts not collected during checkout may be the customer’s responsibility unless applicable law requires otherwise.

Contact

For shipping assistance, email info@lumabazaar.com and include your order number.

Last updated: August 24, 2026